Delivery terms

Delivery and payment

Orders are being processed up to 4 working days. Delivery time ranges from 1 to 4 days from the moment of payment or selection of the COD method. (during the time of sales,the whole process may change).

Conditions of delivery:

Delivery method Payment form Delivery costs Delivery time
Order to PLN 100 Order above PLN 100
DPD courier Prepayment
(bank transfer, credit card, przelewy 24, imoje)
PLN 11,00 PLN 0,00 at least 1 working day, after packing the order 
za pobraniem PLN 12,50
DPD Pickup point Prepayment
(bank transfer, credit card, przelewy 24, imoje)
PLN 9,50 PLN 0,00 at least 1 working day, after packing the order 

Cash on delivery
(if chosen pick-up point allows)

PLN 11,00
InPost courier Prepayment
(bank transfer, credit card, przelewy 24, imoje)
PLN 10,50 PLN 0,00 at least 1 working day, after packing the order 
Cash on delivery
(card payments available)
PLN 12,00
InPost Easypacks 24/7 Prepayment
(bank transfer, credit card, przelewy 24, imoje)
Order to PLN 40 - PLN 12.00;
from PLN 40 to PLN 100 – PLN 5.00
PLN 0,00 about 2 working days, after packing the order
Diverse in-store pickup Prepayment
(bank transfer, credit card, przelewy 24, imoje)
PLN 0,00 PLN 0,00 up to 5 working days, after packing the order

 

Delivery time, after shipment, should not exceed 48 hours. Please contact us in case of any problems (applies to InPost and DPD shipments).

Delivery costs for shipment in the EU (except the CzechRepublic) is realized by DHL

Weight Delivery Costs Delivery time
up to 1kg PLN 80 1 - 2 working days
up to 2,5kg PLN 100
up to 5kg PLN 140
up to 10kg PLN 165
up to 15kg PLN 250

One weight is applied (actual or volumetric).

Marchandise purchased on diversesystem.com is delivered in cooperation with the DPD courier service and InPost company.

Delivery methods
Courier Pickup Point Easypacks
DPD DPD Pickup InPost Easypacks 24/7
DHL- only foreign parcels, after agreement Diverse in-store pickup  

The PERSONAL PICK-UP AT THE STORE option is also carried out in cooperation with the DPD service, but the parcel takes longer to arrive than by direct courier delivery. The  customer will be notified of its arrival by a special e-mail with a unique PICK-UP CODE and details of the pick-up procedure – the parcel can be claimed at the store for 14 days after arrival, after which time it is returned to the warehouse. A delivery notification will also be sent by text message.

Shipment costs are covered by the Customer, unless the transaction is covered by a special promotion. The standard price list is as follows:

DPD courier delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 11.00
Cash on delivery: Gross cost for the Customer: PLN 12.50

DPD Pickup point delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 9.50
Cash on delivery: Gross cost for the Customer: PLN 11.00 – if chosen pick-up point allows


InPost Easypacks 24/7 delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 12.00 – for order up to PLN 40.00 and PLN 5.00 for order from PLN 40.00 to PLN 100.00.

InPost courier delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 10.50
Cash on delivery: Gross cost for the Customer: PLN 12.00


Diverse in-store pickup: PLN 0.00 (only on-line payment)

ORDERS COSTING MORE THAN 100 PLN ARE ELIGIBLE FOR FREE DELIVERY (applies to domestic orders).

Parcels are delivered to the specified address on working days, usually between 8 am and 6 pm.

The exact time depends on the place of residence and current weather conditions.

The courier usually calls the customer before delivering the parcel, but a phone call is not guaranteed. We are also not responsible for any errors committed when typing in the phone number during order placement.

Parcels are only dispatched within the territory of Poland; foreign parcels may be shipped upon prior agreement – the cost of delivery in such cases will depend on the weight of the parcel and its destination (it is calculated separately for each individual order).

The status of the parcel can be tracked online on the DPD website: http://www.dpd.com.pl

Parcels cannot be picked up directly from DPD warehouses.

Please notify us if the courier does not make three delivery attempts or fails to inform the customer of such an attempt.

Upon delivery, please inspect the parcel and its content; if you notice any signs of damage, please write down a damaged delivery report in the presence of the courier and notify our store immediately.

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