Delivery

Delivery and payment

Orders are being processed up to 4 working days + delivery time depending on the selected delivery option, payment of the order or selecting the cash on delivery option (during large promotions, the execution time may change).

Conditions of delivery:

Delivery method	Payment form	Delivery costs		Delivery time
		Order to PLN 150	Order above PLN 150
DPD courier	Prepayment (bank transfer, credit card, przelewy 24, imoje)	PLN 12,00	PLN 12,00	at least 1 working day, after packing the order
	za pobraniem	PLN 13,50	PLN 13,50
DPD Pickup point	Prepayment (bank transfer, credit card, przelewy 24, imoje)	PLN 10,50	PLN 10,50	at least 1 working day, after packing the order
	Cash on delivery (if chosen pick-up point allows)	PLN 12,00	PLN 12,00
InPost courier	Prepayment (bank transfer, credit card, przelewy 24, imoje)	PLN 11,50	PLN 11,50	at least 1 working day, after packing the order
	Cash on delivery (card payments available)	PLN 13,00	PLN 13,00
InPost Easypacks 24/7	Prepayment (bank transfer, credit card, przelewy 24, imoje)	PLN 9,99	PLN 9,99	about 2 working days, after packing the order
Diverse in-store pickup	Prepayment (bank transfer, credit card, przelewy 24, imoje)	PLN 0,00	PLN 0,00	up to 5 working days, after packing the order

 

Delivery time, after shipment, should not exceed 48 hours. Please contact us in case of any problems (applies to InPost and DPD shipments).

Delivery costs for shipment in the EU (except the CzechRepublic) is realized by GLS

Weight	Delivery Costs	Delivery time
up to 1kg	PLN 80	1 - 5 working days
up to 2,5kg	PLN 100
up to 5kg	PLN 140
up to 10kg	PLN 165
up to 15kg	PLN 250

One weight is applied (actual or volumetric).

Marchandise purchased on diversesystem.com is delivered in cooperation with the DPD courier service and InPost company.

Delivery methods
Courier	Pickup Point	Easypacks
DPD	DPD Pickup	InPost Easypacks 24/7
DHL- only foreign parcels, after agreement	Diverse in-store pickup

The PERSONAL PICK-UP AT THE STORE option is also carried out in cooperation with the DPD service, but the parcel takes longer to arrive than by direct courier delivery. The  customer will be notified of its arrival by a special e-mail with a unique PICK-UP CODE and details of the pick-up procedure – the parcel can be claimed at the store for 14 days after arrival, after which time it is returned to the warehouse. A delivery notification will also be sent by text message.

Shipment costs are covered by the Customer, unless the transaction is covered by a special promotion. The standard price list is as follows:

DPD courier delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 12.00
Cash on delivery: Gross cost for the Customer: PLN 13.50

DPD Pickup point delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 10.50
Cash on delivery: Gross cost for the Customer: PLN 12.00 – if chosen pick-up point allows

InPost Easypacks 24/7 delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 9.99

InPost courier delivery:
Online payment (Przelewy24 and imoje): Gross cost for the Customer: PLN 11.50
Cash on delivery: Gross cost for the Customer: PLN 13.00

Diverse in-store pickup: PLN 0.00 (only on-line payment)

Parcels are delivered to the specified address on working days, usually between 8 am and 6 pm.

The exact time depends on the place of residence and current weather conditions.

The courier usually calls the customer before delivering the parcel, but a phone call is not guaranteed. We are also not responsible for any errors committed when typing in the phone number during order placement.

Shipping abroad (EU) is done by GLS courier - the cost of shipping abroad depends on the weight of the package and the destination (calculated automatically when placing the order). Shipping to a country other than the EU, please contact us by e-mail.

Parcels are only dispatched within the territory of Poland; foreign parcels may be shipped upon prior agreement – the cost of delivery in such cases will depend on the weight of the parcel and its destination (it is calculated separately for each individual order).

The status of the parcel can be tracked online on the DPD website: http://www.dpd.com.pl

Parcels cannot be picked up directly from DPD warehouses.

Please notify us if the courier does not make three delivery attempts or fails to inform the customer of such an attempt.

Upon delivery, please inspect the parcel and its content; if you notice any signs of damage, please write down a damaged delivery report in the presence of the courier and notify our store immediately.